Anycubic Photon Printer Owners 造訪社團 » 用戶發文

Has anyone had to ship a photon? How much was postage?

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After a back and forth with tech support they think my issue is a UV lamp malfunction. They want to send me a new lamp, but I’m still within the 15 day replacement survey window.

Should I go with the lamp replacement or just opt to get another machine?

Thanks for the help so far, this group has been super helpful.

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Got a response

Hi

Got this response from Anycubic regarding the printer reboot error. How do I go about doing #2?

1. Operate "UV Lamp Detection" on the LCD screen to see if the printer sends a restart.

2. If there is no reboot, please help me detect the voltage of the UV lamp port.

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I managed to get 3 great prints before my first major hiccup. The printer now resets right before starting a print. (Basically it finds home position, then right when it goes to Z= 0 to start the first layer the printer resets. I've tried different USB drives, and I've tried to use my own USB extension cord as well. Anything else worth trying? I've already sent Anycubic a ticket, but I want to see if there is something obvious I'm missing.

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Dumb question. The preview screen on my photon cut off about 20% of the model (think minis with no heads or flat tops.) I assume this means that I messed up my slicer settings? I used Chitubox to do the initial slice, then Photon file validator to find islands and fix them—repeat until everything seems ok then save with the photon file validator. Every file I did that for seemed to have this issue.

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