Anycubic Photon Printer Owners 造訪社團 » 用戶發文

原文網址 Jason Croft
2019-12-12 05:23:04

Ok, I don't know what else to do as it's now blatant I have had my money stolen by either Ali-Express or Anycubic. This is my last course of action after months of messging and lies :( I Hope I can post enough eveidence to prove what I am saying I just don't want to spam this place.
I will bullet point the events for people as best I can.
I bought Photon-S from Ali-Express Anycubics offical site.
It did not quite work right and kept stopping.
I went to Paypal it said contact seller so I did.
I worked with "Larry" from Tech support to fix printer.
It got so hot it was a fire hazard.
I asked for a new printer this is where it went downhill.
I was told I will never get a new printer.
I spoke to Anycubic who said "Take $50 and get some one else to fix it"
I went to Paypal and found out that last message came 2 days after my 180 day refund period I didnt think it was a coincidence as responses where slow.
I contacted Anycubic desperate for "something" They said return Printer for refund.
I returned printer, I paid postage.
That was over 70 days ago and I have no refund no printer and Anycubic keep telling me Ali-Express have my money, Ali-Express tell me Paypal has my money and paypal tell me they are both lying to me :)

The lesson here people is simple, if you choose to buy an Anycubic Printer and something goes wrong, do not work with Anycubic just get a full refund right away my messages where delayed and took me over the 180 day period I could get paypal to become involved. Or simply don't buy from Anycubic as from what I feel they did this with intention and purpose it can't be a mistake. China is a long way off and I expect their laws are very different to USA or EU consumer laws hence they can get away with it.

There is much much more to this whole story and any one that wants to have more eveidence please ask I will show you anything I have. The main problem is I have 100s, literally, 100s of screenshots from Ali-Express, Anycubic and Paypal.

翻譯年糕

Jason Croft
2019-12-12 05:31:48

Hector Alvarez
2019-12-12 05:33:14

Jason Croft
2019-12-12 05:35:38

Hector Alvarez
2019-12-12 05:36:17

James Dodd
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Dane Bennett
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Jason Croft
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Jason Croft
2019-12-12 05:38:38

Konstantin Davydov
2019-12-12 05:38:59

Jason Croft
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James Dodd
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Jason Croft
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Franz Funk
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Jason Croft
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Jason Croft
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Jason Croft
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Jason Croft
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Franz Funk
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Mike Campbell
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Dane Bennett
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Jason Croft
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Patrick Stark
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Jason Croft
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Kris McEwan
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Magyar Tamás
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James Dodd
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Magyar Tamás
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Stephen Mitchell
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Mike Michaels
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Jason Croft
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Stephen Mitchell
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Kris McEwan
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Jason Croft
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Chris Roberts
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Kris McEwan
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Jason Croft
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Kris McEwan
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Jason Croft
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Jason Croft
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Andrey Feldman
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Jason Croft
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Jason Croft
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Luke Mason
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Sen Kun
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Sen Kun
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Sen Kun
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Sen Kun
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Sen Kun
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Sen Kun
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Jason Croft
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Sen Kun
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Sen Kun
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Samson Chen
2019-12-13 07:55:03

Melecio Guzman
2019-12-16 05:19:29

Melecio Guzman
2019-12-16 05:27:54

Melecio Guzman
2019-12-16 05:41:01

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2019-12-16 15:38:10

Dan Andersson
2019-12-16 15:47:23

Monica Papetti
2019-12-16 20:15:30

Melecio Guzman
2019-12-16 23:31:06

Jay Dubbs
2019-12-17 02:53:51

原文網址 Jason Croft
2019-10-16 18:19:31

I keep seeing, but can't find, pictures of people installing Duel Z Axis on a Photon.

Would any one be so nice as to link me them for sale or similar ?

Also are there more then one type available and is there a better worse version out there ?

翻譯年糕

Paul West
2019-10-16 22:25:15

Corby Self
2019-10-16 23:14:33

原文網址 Jason Croft
2019-09-21 17:34:38

Hi all :)

I have a question for people who have had issues in the past with anything under warrenty. I will try and keep it easy to read and short.

I bought a Photon S on 11:02 Mar. 08 2019, literally the exact time I purchased it. After a few weeks it stopped working, I contacted Anycubic support as people suggested and they where great at the start, sent me a main board within 10 days to replace my current one. The machine was so new firmware updates where not available. However this seem "fixing" process has had a number of knock on effects that are still not resolved.
The main one being the machine gets so hot, I keep having to add this, I seriously worry about a fire starting.

This massivly limits when I can do the tests they ask as I dare not leave the machine alone for risk of setting the house on fire.

Skip to today and 4 months of tests, updates, replacement parts and hours and hours of tests and a huge amount of resin used I am now worried that my warrenty will run out and they will simply say "well it's out of warrenty so tough luck"

I have little understanding of the legality of how a warranty works it seems odd that if you buy something that does not work after 12 months of "fob offs" you basically havent a leg to stand on ?

Could some one with better knowledge explain how this all works if anything to just ease my concerns :)

Also if some one that has any sway at all with Anycubic please help me as I am now without my printer for 4 months and every time I run a test I literally risk my house catching fire due to how hot the machine gets.

This is no way a dis against Anycubic, nor their employees I have nothing but respect for them. Just I seem to have got the 1 out of 1000 crappy printer :)

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Patrick Stark
2019-09-21 17:45:06

Jason Croft
2019-09-21 17:48:27

Patrick Stark
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Jason Croft
2019-09-21 17:50:57

Jason Croft
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Patrick Stark
2019-09-21 17:52:41

Patrick Stark
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Jason Croft
2019-09-21 17:55:05

Patrick Stark
2019-09-21 17:56:43

Jason Croft
2019-09-21 17:58:14

Rene Canlas
2019-09-21 18:27:40

Jason Croft
2019-09-21 18:38:07

Shig Bergin
2019-09-22 03:27:21

Evan Boone
2019-09-22 07:38:29

Jason Croft
2019-09-22 13:07:06

Evan Boone
2019-09-22 13:10:23

Jason Croft
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Jason Croft
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Evan Boone
2019-09-22 13:14:09

Jason Croft
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Evan Boone
2019-09-22 13:16:49

Evan Boone
2019-09-22 13:18:16

Jason Croft
2019-09-22 13:18:37

Evan Boone
2019-09-22 13:19:23

Jason Croft
2019-09-22 13:24:54

Jason Croft
2019-09-22 13:28:09

Evan Boone
2019-09-22 13:29:22

Jason Croft
2019-09-22 13:30:38

Evan Boone
2019-09-22 13:32:05

Jason Croft
2019-09-22 13:32:06

Jason Croft
2019-09-26 04:08:55

原文網址 Jason Croft
2019-08-10 02:01:05

On the 6th of June my printer (s) stopped working having owned it only a few weeks, after 4 days of asking in here I sent my 1st message on the 10th of June to Anycubic support. Today after 9 weeks of it not working I am really getting desperate.

I have replaced parts I have had to go buy new memory cards, I was told to use 8gb or less, I have formated them I have upgraded firmware I have replaced parts and I have done over 100 actual test prints, most of which are dry.

It's not got better in fact it's got worse :( It's gone from just randomly stopping in the middle of prints to it heating up so hot it does actually make me worry and I cant do the long tests prints and walk away, it now elongates the Z axis by about 4x and it still randomly stops in the middle of prints.

For my trouble thus far I have been given 1 free FEP :)

I bought it from Ali Express from Anycubic official site on there something I thought was a wise move :)

I need to know what people think I shopuld do next, I just wrote them another Email, with pictures and videos of the tests and how I set it up, I have to print with the case open and have the memory stick in the Mainboard.

Any help/advice would be massivly appreciated guys this is not how I imagined I would be spending my time with my printer :)

By the way this is NOT a dis against Anycubic machines and defintatly not against their tech support they have been great I just need more options then "Take machine apart, do this upgrade that" because now the screws are coming loose its been taken apart that much :)

翻譯年糕

Mike Fatchett
2019-08-10 02:40:40

Cale Milligan
2019-08-10 03:10:13

Daniel Prows
2019-08-10 03:20:44

Jason Croft
2019-08-10 03:30:24

Per Bekker-Madsen
2019-08-10 06:19:31

Jason Croft
2019-08-10 13:05:53

Jason Croft
2019-08-10 13:09:37

原文網址 Jason Croft
2019-07-26 12:57:51

Some of you may know how much I said how great and happy I was with the Anycubic Photon S :) And I was whilst it worked I now turn to you again for help.

I bought a Photon from Ali Express, new from their official store in March, it worked for about 3 months and then I encountered a problem where it would stop printing at random points during a print, I contacted Anycubic tech support did all the tests they asked of me and evnetually they sent me a new mainboard which I thought was very fast.

It has now been weeks since I got the new mainboard and each step forwards I take something else seems to arise as a problem, this is the list so far, it still stops randomly when printing, it now gets so hot it vapourises the resin ( I believe this to be very dangerous, and also as in the image there is an issue with the light.

My worst fears came true as today I recived this message from tech support

"I have tried to apply for a change of machine to the store manager, but unfortunately failed."

Which I am assuming if they cant help me it means tough :(

Any help is massivly appreciated :)

*Updated* with new image. I am now aware that basically if I cannot get the printer to work "tough luck we got your money" :)

So far, as fast and good the tech supprt has been, none of my problems have been fixed in fact I am encoutntering more problems as I attempt to carry out their instructions.

翻譯年糕

Rigo Arevalo
2019-07-26 12:58:39

Jason Croft
2019-07-26 13:01:10

Rigo Arevalo
2019-07-26 13:03:37

Jason Croft
2019-07-26 13:05:44

Jason Croft
2019-07-26 13:07:17

Rigo Arevalo
2019-07-26 13:07:24

Justin Cupitt
2019-07-26 13:33:44

Andreas Häfner
2019-07-26 15:11:51

Marvel Mendoza
2019-07-26 20:23:49

Jason Croft
2019-07-26 22:15:20

Jason Croft
2019-07-26 22:17:10

Jason Croft
2019-07-26 22:18:17

Jason Croft
2019-07-26 22:19:40

Jason Croft
2019-07-26 22:21:25

Mark Wardle
2019-07-26 22:22:55

Steven Tooze
2019-07-26 23:07:39

Marvel Mendoza
2019-07-26 23:08:47

Jason Croft
2019-07-26 23:20:30

Jason Croft
2019-07-26 23:21:48

Mike Fatchett
2019-07-26 23:50:39

Pierre Fontaine
2019-07-27 00:12:34

Giuseppe La Capra
2019-07-27 00:49:05

Jason Croft
2019-07-27 00:51:39

Jason Croft
2019-07-27 00:52:17

Giuseppe La Capra
2019-07-27 00:52:18

Giuseppe La Capra
2019-07-27 00:53:23

Jason Croft
2019-07-27 00:53:27

Giuseppe La Capra
2019-07-27 00:56:34

Jason Croft
2019-07-27 01:26:12

Jason Croft
2019-07-27 01:27:35

原文網址 Jason Croft
2019-07-10 00:13:11

I know 2nd post in a short time but this is a completly different issue to streching prints :)

I have replaced my Mainboard as requested by Anycubic, All seemed to go well once I managed to get the LCD conector on, it was just too fiddly for me.
I ran a few dry test prints to make sure it did not stop halfway throguh a print and it seemed ok. But did not do much else after that until today when I did an actual print, see my previous post.

When going down to compare the old printed model with the new I took the build plate off and noticed something I have never noticed before, it was hot, not warm hot, if I had not been wearing gloves I expect it would have been an issue, also the VAT was hot, the metalic part at least, and the side of the printer was hot/warm as well and I have never experienced this the print finished about 3 hours a go so I'm guessing it should not feel hot or even warm :)

Any help here guys :)

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原文網址 Jason Croft
2019-07-09 23:00:01

1st image is what it looks like in ChiTuBox
2nd Image is what it looked like printed out.

Now I just replaced my Motherboard have done nothing else but replace it no upgrades or anything (Photon-S)

It's meant to be around 4mm thick the print is around 10mm thick the whole thing looks "stretched" as if elongated.

Any help please, also whoever asked for the old motherboard I will get it working and then we can talk :)

翻譯年糕

Jt Whissel
2019-07-09 23:23:18

Carlos Salazar
2019-07-09 23:25:27

Carlos Salazar
2019-07-09 23:26:32

Stephen Carr
2019-07-09 23:43:58

Bob Deblier
2019-07-09 23:44:03

Jason Croft
2019-07-09 23:49:33

Jason Croft
2019-07-09 23:51:48

Jason Croft
2019-07-09 23:53:36

Jason Croft
2019-07-09 23:59:36

Jason Croft
2019-07-10 00:07:30

Stephen Carr
2019-07-10 00:17:50

Jason Croft
2019-07-10 00:19:27

Stephen Carr
2019-07-10 00:21:17

Jason Croft
2019-07-10 00:26:49

Richard Flanagan
2019-07-10 01:31:16

Jason Croft
2019-07-10 01:33:18

Darrin Patey
2019-07-10 02:01:21

Jason Croft
2019-07-10 02:03:29

Darrin Patey
2019-07-10 02:07:20

Jason Croft
2019-07-10 02:26:15

Troy Tepes
2019-07-10 20:15:59

Michael S Dooley
2019-07-11 07:01:36

原文網址 Jason Croft
2019-06-20 03:58:12

This is the problem now not sure if the last video posted :)

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Jason Croft
2019-06-20 03:59:49

Andy Reynolds
2019-06-20 04:01:03

Jason Croft
2019-06-20 04:02:13

Vinicius Silva
2019-06-20 04:25:14

原文網址 Jason Croft
2019-06-20 02:57:38

I both hate and love Anycubic :)
I hate that I was placed well out of my comfort zone having to replace the mainboard to my Photon S, I love that after replacing it I turned it on and 1st time bingo :)
There is a certain sense of pride I will admit and releaf that it didnt burst in to flames :)

However the lessons I have learnt I shall try and pass on...
1 Take photos of everything ! It gets confusing inside there if you are not used to this sort of thing I did, but not for the right reasons anyways.
2 for the Photon S remove the side opposite the USB and power on/off side, again I did not and found out I had to remove the other side :)
3 stay calm and don't get flustered I advise reading glasses or even a magnifying glass for the more visually impared out there and a small pencil torch :)
4 the bolts they use may as well be made from plastic, get a good set of Hex keys that are made of strong metal the mix of soft hex key and soft bolts I expect will end in disaster for many people.

The downside of it all was the amount of glue on all the parts I had to remove, the bronze strip at the back had the most insane double sided tape on it that refused to leave, I accidently pulled the side protecting the sticky part and it all just turned to goo, why they would use this over just one sided tape is beyond me :) The glue looked like the sort from a glue gun inside is tight so I'm guessing it;s for transporting them and hoping none of the cables come out but damn it was every where !

翻譯年糕

Vinicius Silva
2019-06-20 03:07:00

Jason Croft
2019-06-20 03:07:34

Jason Croft
2019-06-20 03:08:10

Vinicius Silva
2019-06-20 03:08:42

Jason Croft
2019-06-20 03:10:16

Vinicius Silva
2019-06-20 03:11:08

Vinicius Silva
2019-06-20 03:11:25

Jason Croft
2019-06-20 03:40:36

Jason Croft
2019-06-20 03:42:22

Jason Croft
2019-06-20 03:46:16

Vinicius Silva
2019-06-20 03:47:05

Vinicius Silva
2019-06-20 03:47:49

Jason Croft
2019-06-20 03:50:40

Jason Croft
2019-06-20 03:51:33

Jason Croft
2019-06-20 03:52:31

Jason Croft
2019-06-20 03:53:59

Jason Croft
2019-06-20 03:56:44

Winup McModels
2019-06-20 04:27:17

César Fernández
2019-06-20 14:49:47

原文網址 Jason Croft
2019-06-19 04:08:02

Lol ok I might have spoken a bit early :)

This is the motherboard they sent me. I own a Photon S and the power and USB ports are on seperate sides of the machine yet on the motherboard they are both in the same side.

Has any one with a Photon S replaced their motehr board is this the correct one I simply don't wish to dismantle the machine and then find, as it's all in bits, it's the wrong motherboard.

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